Available courses

ITIL V4
Internal Training

The ITIL V4 Foundation course offers a comprehensive introduction to IT service management's most widely accepted framework. Participants will explore key ITIL concepts, terminology, and practices, focusing on the ITIL service value system (SVS) and its components. The course covers the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes. Ideal for IT professionals and service managers, the course combines lectures, interactive discussions, and practical exercises to prepare attendees for the ITIL V4 Foundation certification exam. Graduates will be equipped to enhance their organization's service management efforts, drive continuous improvement, and align IT services with business goals, providing a solid foundation for advanced ITIL certifications and roles.